Privacy Policy

Privacy Policy

High Tower Roofing

Privacy Policy & SMS Terms

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

High Tower Roofing (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct roofing services.

All text messaging opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

Name, email address, phone number, ZIP code, and physical or property address

Information submitted through quote request forms, service request forms, roof matching quizzes, or other website forms

Payment information when roofing services, maintenance plans, or related services are requested

Opt-in records and timestamps for SMS, phone, and email communications

Non-Personal Information:

IP address, browser type, and device information

Website usage data and analytics

Cookies and similar tracking technologies

Customer Communication:

Roofing service inquiries and quote requests

Appointment details and preferences

Property and roofing needs provided by the customer

Service history, project details, warranty-related information, maintenance plan information, and customer feedback

2. How We Use Your Information

We use collected information to:

Provide and improve roofing services, including roof repairs, roof replacements, commercial roofing, residential roofing, inspections, maintenance programs, and related services

Respond to quote requests and service inquiries

Schedule appointments, inspections, estimates, repairs, replacements, and follow-up communications

Process payments, financing-related requests, and transactions

Communicate regarding appointments, project updates, service updates, support, warranty matters, and customer care

Improve website performance and customer experience

Maintain records of communication preferences and consent

Ensure security, prevent fraud, and comply with applicable legal obligations

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS program, you agree to receive messages related to:

Appointment confirmations and reminders

Estimate, inspection, repair, replacement, and project updates

Service updates and notifications

Customer support communications

Warranty, maintenance, or follow-up communications related to requested services

Opt-In & Consent:

Messages are only sent with your explicit consent

We maintain records of opt-in activity where required or appropriate

We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws

Opt-Out:

Reply “STOP” at any time to unsubscribe

You will receive a confirmation message

No further SMS messages will be sent unless you opt in again

Message Frequency:

Message frequency varies based on your interaction with our services

Messages are directly related to services requested, appointments, estimates, projects, or customer support

No promotional messaging will be sent without appropriate consent

Help & Support:

Reply “HELP” for assistance

Or contact us directly using the information below

Carrier Disclaimer:

Standard message and data rates may apply

Carriers are not responsible for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties for marketing or promotional purposes.

Information may be shared with service providers solely for delivering requested services, such as scheduling platforms, customer relationship management systems, payment processors, or messaging platforms.

All other use excludes text messaging opt-in data and consent.

4. Information Sharing & Disclosure

We do not sell or rent personal information.

We may share information with:

Service Providers:

Payment processors

Scheduling and customer relationship management platforms

Website hosting, analytics, and form submission providers

SMS, email, and customer communication providers

Financing, warranty, or service-related providers when necessary to fulfill customer requests

All service providers are expected to maintain appropriate confidentiality and use information only as needed to provide services on our behalf.

Legal Requirements:

We may disclose information when required by law, legal process, court order, government request, or to protect our rights, property, customers, employees, or business operations.

Business Transfers:

Information may be transferred in connection with a merger, acquisition, sale of assets, restructuring, or similar business transaction.

5. Data Security

We implement reasonable safeguards designed to protect personal information, including:

Secure system access controls

Encryption or protected handling of sensitive data where appropriate

Routine system monitoring and updates

Limited access to customer information based on business need

Employee data protection practices and training

While we take security seriously, no website, transmission method, or electronic storage system is completely secure.

6. Cookies & Tracking

We may use cookies and similar technologies to:

Improve website performance

Analyze usage trends

Remember user preferences

Support website forms, analytics, advertising measurement, or customer experience improvements

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

7. Your Rights

You have the right to:

Access or update your personal information

Opt out of email communications

Opt out of SMS messages by replying “STOP”

Request deletion of your data, subject to legal, contractual, or business recordkeeping requirements

Withdraw consent at any time where consent is the basis for communication

Request information about how your personal information is used

8. Third-Party Links

Our website may link to external websites, platforms, financing providers, review sites, social media pages, or other third-party resources. We are not responsible for the privacy practices, security, or content of those third-party websites.

9. Policy Updates

We may update this Privacy Policy periodically. The latest version will be made available online. Updates are effective when posted unless otherwise stated.

10. Contact Information

High Tower Roofing

5302 South Florida Ave Suite 208

Lakeland, FL 33813

Phone: 855 HITOWER

Email: [[email protected]](mailto:[email protected])

Website: https://hightowerroofing.com/

Office Hours: Monday–Friday, 9:00 AM–5:00 PM

After-hours support may be available.

Consent

By using our services or website, submitting a form, requesting a quote, opting into communications, or otherwise providing information to us, you agree to this Privacy Policy.